Our 14-day money-back guarantee
Every purchase — a Premium surprise, the Love Pass, Wedding Plus or Wedding Family — comes with a 14-day money-back guarantee. If you ask within 14 days of the payment, we refund the full amount you paid. You don’t need to give a reason.
How to ask for a refund
- Email hello@tapforher.com with the email address you paid with (or your order number from the receipt), or
- use the link in your receipt email from Paddle, or go to paddle.net and look up your order.
We reply within one working day and send the refund straight away.
When the money arrives
Refunds go back to the card or account you paid with. Most banks show it within 5–10 working days; some take a little longer. You’ll get an email from Paddle when the refund is made.
What happens to what you made
Your surprise or wedding card stays online. It simply goes back to the free version — for example, a refunded wedding keeps every card, every event and its RSVPs, and the “Made with Tap for Her” line returns to the guest page.
Who processes refunds
Our order process is run by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle handles payments, refunds and receipts on our behalf. All our prices are one-time payments — nothing renews automatically, so there’s nothing to cancel.
Contact
Tap for Her is operated by Muhammad Sheharyar, a sole proprietor in Pakistan. Questions about a payment or a refund: hello@tapforher.com. See also our Pricing and Terms.